Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website, mobile app, and related services designed for logistics carriers (“Services”). Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Policy.
We collect the following types of information:
A. Personal Information
When you sign up for a PTTR carrier membership or use our services, we may collect personal data such as:
B. Usage Data
We may collect information about how you interact with our app or platform, such as:
C. Location Data
To enable geo-fencing and real-time tracking, we collect your GPS location when the PTTR app is running. You may choose to turn this off, but it may limit functionality.
We use the information we collect to:
We do not sell your personal information.
PTTR may display your business name and basic contact information to verified shippers and brokers for logistics coordination purposes. PTTR is not responsible for how these third parties use that information once it’s shared through the system.
All payments are handled through a secure third-party payment processor. We do not store full credit card numbers on our servers. If you enroll in a membership plan, your payment method will be charged according to the pricing structure:
Charges are recurring and renew automatically unless canceled prior to the renewal date.
We may share your data in the following situations:
PTTR is a digital logistics platform that facilitates the discovery and booking of freight. We are not a carrier, shipper, or broker, and we do not own or manage freight, trucks, or cargo.
A. No Liability for Load Resale or Shipment Damage
PTTR is not liable for any of the following:
We do not compensate users for damaged goods, disputed rates, delayed payments, canceled loads, or any losses incurred during shipping operations. By using PTTR, you agree that all logistics transactions are conducted at your own risk.
You have the right to access, manage, and update the data associated with your account at any time. Simply log in to your profile to change your contact details, password, load preferences, or notification settings.
You may also choose to disable location tracking through your mobile device’s privacy settings. Please note that certain features—like geo-fencing and automatic arrival detection—may not work properly if location sharing is turned off.
If you decide PTTR is no longer the right fit for your business, you may cancel your subscription before the renewal date to avoid future charges. You can also request that we permanently delete your account and all personal data, unless we are legally obligated to retain certain records for regulatory, fraud prevention, or dispute resolution purposes.
We take reasonable administrative, physical, and technical steps to protect your information, including:
However, no system is 100% secure, and you use our platform at your own risk.
We retain your information as long as your account remains active and for any additional period required by law or our internal policies (e.g., for audit or fraud prevention purposes).
PTTR services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
Our platform may link to third-party apps, brokers, or payment gateways. We are not responsible for the privacy practices or content of those services. Please review their respective policies.
In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. You will be notified via email or on the website if such a change occurs.
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Modified” date. Continued use of the platform after changes means you accept the revised policy.
If you have any questions about this Privacy Policy or your data, please contact us at (855)605-6655.
This Privacy Policy complies with applicable United States data protection laws, including but not limited to:
PTTR provides services only to users within jurisdictions where we legally operate. Use of our platform constitutes acceptance of U.S. law as the governing legal standard for any dispute.
IMPORTANT:
PTTR is not responsible for how loads are fulfilled, how goods are handled, or how third parties behave once transactions are made through the platform. You assume all responsibility for verifying the parties you engage with, and you understand PTTR is a logistics tool, not a contractual party to any freight agreement.
If you do not agree with any part of this policy, please refrain from using PTTR.
PTTR Load Board (“PTTR,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and broker services. It also outlines key legal disclaimers, including our non-liability for load resale and damaged goods. Please read this Privacy Policy carefully. By using our site or services, you agree to the collection and use of information in accordance with this policy.
We collect the following types of data:
a. Personal Information
We collect key personal details to create and manage your account on the PTTR platform. This includes your name, email address, phone number, company name, and applicable DOT or MC numbers. We also collect billing and payment information for transactions, as well as login credentials to ensure secure account access.
b. Usage Data
To improve your experience and platform functionality, we track login timestamps, IP addresses, pages visited, and in-platform actions such as loading, posting, bidding, and messaging. Geo-fenced tracking logs monitor load activity, and status updates submitted by carriers linked to your account are also recorded for transparency and accountability.
c. Device Data
We collect information about the device you use to access PTTR, including browser type, operating system, and whether you’re on a mobile or desktop device. Screen resolution and access times are also recorded to help optimize site performance, identify technical issues, and ensure a seamless user experience across all devices.
We use the data we collect for legitimate business purposes, including:
PTTR is not a party to, and does not assume any responsibility for, the terms, conditions, or obligations outlined in agreements between brokers and carriers or between brokers and shippers. By accepting or agreeing to any such agreements, you acknowledge and agree that you are solely responsible for your obligations under them. PTTR shall not be held liable for any claims, disputes, or issues arising from those third-party agreements.
We may share your information in the following scenarios:
We never sell your data to third parties.
We use industry‑standard security protocols to protect your data. This includes encryption, secure socket layer (SSL) technology, and firewalls.
All load-related data—timestamps, communication logs, and geolocation updates—is retained for a minimum of 3 years to support dispute resolution and auditing.
As a U.S.-based user, you have specific rights under applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and other relevant state-level privacy regulations. In accordance with Cal. Civ. Code § 1798.100 et seq., you have the following rights:
We do not guarantee the condition or handling of any freight and are not responsible for:
As the broker, you are responsible for choosing which carrier to work with, whether publicly posted or shared via our Private Bidding system. PTTR is not a party to the transportation contract. WE DO NOT COMPENSATE for damaged, mishandled, lost, or resold loads. This is stated clearly in our Broker Terms and Conditions and is accepted upon signup.
When you post or book loads on PTTR, all actions are automatically recorded. This includes:
This digital paper trail is available to you at any time and is your primary source of truth in the case of disputes. We strongly recommend reviewing your logs before escalating any issue.
We maintain strict security protocols to ensure only legitimate users gain access:
FMCSA Compliance
We cross‑check each carrier’s DOT and MC numbers with the FMCSA SAFER system. If the number is inactive or invalid, account creation is denied.
Unique Email Enforcement
Each account must be registered with a unique, verifiable email. Duplicate or anonymous accounts are not allowed.
These policies help reduce risk and ensure that only vetted professionals operate on our platform.
You are in full control of your activity through our Broker Dashboard, which allows you to:
Your dashboard is mobile‑responsive and can be accessed on any device.
Broker Membership Structure:
Auto‑Renewal: All plans automatically update post‑promo
Billing Method: Secure credit card processing; invoices available in your dashboard
No refunds are given once a month has begun.
PTTR services are not directed toward children under 13. We do not knowingly collect or store information from anyone under this age.
We reserve the right to update this Privacy Policy at any time. You will be notified via email or through a platform banner if major changes are made. We recommend reviewing this page regularly to stay informed of our data handling practices and liability disclaimers.
For questions, complaints, or data access requests, contact (855)605-6655 or (877)999‑8115.
PTTR’s logistics platform is built for ease, transparency, and efficiency in freight shipping. This Privacy Policy and Terms of Use (“Policy”) describe how PTTR (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our services as a shipper. This Policy applies to the PTTR platform, including all desktop and mobile interfaces, and is designed to comply with applicable U.S. privacy, data protection, and commercial liability laws. By using our platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree, do not use our platform.
When you use PTTR to post loads, manage shipments, or interact with brokers, we collect the following information:
A. Personal and Business Information
B. Shipment and Operational Data
C. Device & Usage Data
Your information is used to:
We do not sell your personal or business information to third parties. However, we may share limited data with brokers and carriers as required to fulfill your shipment.
Using PTTR means you agree to receive:
All live chat messages are stored for quality assurance, dispute resolution, and record-keeping. PTTR is not responsible for the content of communications between shippers and brokers/carriers.
We use encrypted connections, access controls, and secure data storage to protect your information. While we follow industry standards, no method of transmission is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.
As a shipper using PTTR, you agree to:
Any misuse of the platform may result in account suspension or termination without refund.
If your organization grants access to additional users:
PTTR provides automatic invoicing once a shipment is marked delivered. You may view, download, or print these records. All payments are processed securely through third-party financial providers. PTTR does not store credit card or bank details directly.
You agree that:
Shipper accounts begin with a 12-month promotional period at $0.01/month
Membership fees are non-refundable. Any changes to pricing will be communicated in advance and automatically reflected in your billing cycle.
When you post a shipment on PTTR, you retain full control over your freight from start to finish. You have the ability to review bids and choose the broker or carrier that best fits your needs, whether that decision is based on price, timeline, experience, or user ratings. PTTR provides the platform and tools to facilitate these connections, but it does not assign loads or intervene in your decision-making process. It is your responsibility to evaluate all offers and make selections that align with your standards and business requirements.
By using PTTR to post loads, you acknowledge that all freight transactions, including payment, communication, and logistics, take place directly between you and your chosen carrier or broker. PTTR is not a party to any shipping agreement, and we do not guarantee the performance or reliability of any user on the platform. As with any open marketplace, there are inherent risks in engaging with third-party providers. We strongly encourage you to vet participants thoroughly and use the available ratings and reviews to help guide your decision. Your diligence is the key to a successful and secure shipping experience on the PTTR platform.
PTTR is a neutral platform, not a broker, shipper, or carrier. PTTR is not responsible for load resale, freight damage, cargo loss, or delayed delivery. We do not offer compensation, refunds, or insurance for goods in transit.
You agree to indemnify and hold PTTR harmless against any claim, loss, or damage arising from:
It is your responsibility to verify the credentials, ratings, and past performance of the broker or carrier you choose to work with.
As we expand our services, PTTR may offer integrations such as:
Some services may be provided by third parties. We are not liable for their performance or accuracy. Please review the individual terms and conditions when you use any third-party service through PTTR.
We may update this Privacy Policy and Terms of Use to reflect changes in laws or our services. We’ll notify users of major updates by email or through your dashboard. Continued use of the platform after updates means you accept the changes.
PTTR is a B2B platform and does not knowingly collect or process data from individuals under the age of 18.
Depending on your state of residence, you may have additional rights under privacy laws such as the California Consumer Privacy Act (CCPA) or other state-level regulations. These may include:
For questions about this policy or to request data access or deletion, contact us at (855)605-6655.
PTTR Load Connect is a service of PTTR Technologies (“PTTR”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, protect, and disclose information gathered from brokers, shippers, and other users (“you”) when you access or use our digital load board platform and services, including PTTR Connect. By using PTTR Load Connect, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms of Service.
We collect both personal and non-personal information when you sign up, browse, and interact with our platform:
A. Information You Provide
B. Information Collected Automatically
We use your information to operate and enhance the PTTR Load Connect experience, including:
We do not sell your personal information. However, your data may be shared in the following ways:
A. With Other Users
When you submit a proposal, post a load, or use live chat features, your basic business information may be visible to the counterparty (shipper or broker) for transparency and decision-making.
B. With Service Providers
We may engage trusted third-party vendors to support platform performance, data storage, analytics, and payment processing. These vendors are contractually bound to use your data only for the services they provide.
C. Legal Obligations
We may disclose information where legally required, such as in response to subpoenas, court orders, or regulatory requests.
PTTR is a digital freight platform, not a freight carrier or broker. We facilitate connections between verified users and do not participate in freight execution. As such:
Users agree to assume full responsibility for the agreements, negotiations, and contracts made through PTTR Load Connect. We advise all parties to conduct appropriate due diligence and document contracts outside the platform for legal protection.
You have the following rights regarding your information:
We retain information as long as your account is active or as needed to provide services. Negotiation logs, chat records, and load history are retained to:
Once no longer necessary, we anonymize your data in compliance with industry standards.
PTTR implements technical and organizational safeguards to protect your information. These include:
Despite our efforts, no platform can guarantee 100% security. We encourage users to use strong passwords and monitor their accounts for suspicious activity.
PTTR Load Connect is intended for professionals in the logistics and freight industries. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.
If you are a California resident, you may request:
To submit a request, email us at info@pttrloadboard.com. We will verify your identity before fulfilling your request.
PTTR currently does not respond to Do Not Track (DNT) browser signals due to a lack of standardization in DNT protocols.
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the “Last Updated” date. Significant changes will be communicated via email or in-platform notification.
Continued use of PTTR Load Connect after policy updates constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
PTTR Load Connect
Email: info@pttrloadboard.com
Phone: (855)605-6655
PTTR Connect provides tools for brokers and shippers to collaborate. All negotiations, proposals, and decisions are made between users at their own discretion and risk. PTTR is not a party to these agreements.
We do not verify or guarantee:
By using PTTR Load Connect, you agree that you are solely responsible for due diligence, risk assessment, and final decisions regarding your freight operations.
We take your privacy seriously and aim to provide full transparency regarding how we collect, use, share, and protect your data. This Privacy & Liability Policy applies specifically to users of our Drayage Services and outlines our responsibilities, limitations, and user obligations when using our platform. By using our website and platform, you agree to the terms outlined below.
When you use PTTR LoadBoard to book or manage drayage services, we may collect the following types of data:
This data is used solely to facilitate freight movement, improve service functionality, and enhance platform security.
We use your data to:
All documents, including Proof of Delivery (POD), Bill of Lading (BOL), and chassis interchange receipts, are:
Users are responsible for maintaining the confidentiality of their platform credentials and for any activity under their account.
PTTR LoadBoard does not own, operate, or physically handle any freight listed or booked through our platform. We are a digital logistics facilitation service that connects verified parties.
Therefore
PTTR is not responsible or liable for any loss, damage, delay, misdelivery, or failure in delivery of goods associated with drayage loads, whether caused by the carrier, port operations, equipment malfunction, or other third-party actions.
Specifically
If a load is resold, mishandled, or rerouted by a carrier, broker, or third party, PTTR is not liable for any financial, legal, or material consequences. If goods are damaged, lost, or compromised during drayage, PTTR does not offer compensation, refunds, or insurance coverage for such incidents. All parties engaging in drayage through PTTR LoadBoard do so at their own risk and are encouraged to hold appropriate freight insurance coverage. We provide tools for documentation and visibility, but we are not a legal custodian, shipper of record, or insurer of goods moved via our platform.
All users (shippers, brokers, and carriers) must agree to the following:
Failure to meet these obligations may result in account suspension, reporting to relevant authorities, and removal from the PTTR LoadBoard system.
PTTR offers in-platform communication features to streamline operations. While we track messages for quality and compliance:
We do not monitor message content in real-time and are not responsible for resolving disputes between users unless directly related to platform performance.
We work hard to ensure the PTTR LoadBoard operates securely and efficiently, but no platform is immune to interruptions. PTTR is not responsible for:
We recommend users retain local backups of essential documents for redundancy.
Port entry and scheduling processes vary by region and terminal. While PTTR shares best-known practices, we cannot guarantee clearance, access times, or specific gate procedures at any port. It is the responsibility of the carrier or dispatcher to confirm appointment windows, container availability, and required port credentials. PTTR is not liable for demurrage, detention, per diem, or storage fees resulting from late pickups, rejected entries, or expired port holds.
We may disclose personal or shipment data only when required by US law, or:
Any data shared with regulatory agencies is limited to the scope of the legal requirement.
We reserve the right to update this Privacy & Liability Policy as needed to reflect changes in technology, services, or legal regulations. All updates will be posted on this page with the “Effective Date” clearly listed. Continued use of the platform constitutes acceptance of any changes.
If you have questions about this policy or need help resolving a shipment issue, you can reach us at (855)605-6655 or (877)999-8115.
