Frequently Asked
Questions

It depends on your business style. Using a load board like PTTR gives carriers direct access to freight and full control over rates and routes. It’s ideal for independent drivers or those who want flexibility. Working with a broker means someone else finds the load for you, which is convenient but may cost more.

Absolutely. If you want to explore how PTTR LoadBoard works before committing, you can request a live demo from our team. We’ll walk you through all key features, including load posting and more. It’s the best way to see exactly how our platform can simplify your daily operations and whether it's the right fit for your business.

PTTR’s system updates in real-time. When a broker posts a load and it gets accepted by a verified carrier, it automatically disappears from public view or shows as “taken.” You’ll always see active, available loads only. This helps carriers save time and focus on genuine opportunities. If there’s ever a change, both parties get instant updates.

To cancel an order on PTTR, log in to your dashboard, navigate to the "My Loads" or "Active Shipments" section, and select the shipment you want to cancel. You’ll see a “Cancel” option—just follow the steps to confirm. Please note that cancellations close to the pickup time may affect your profile rating or may involve a small penalty depending on the carrier’s agreed-upon terms.

Yes, you can request a delay in pickup, but it depends on the carrier’s availability and agreement. To do this, go to your dashboard, find the load, and use the communication feature to message the carrier or broker directly. Make sure to provide your preferred time to reschedule. If they confirm, the new time will reflect in the system.

If your carrier isn’t showing up on the tracking system, first check whether they’ve updated their ride status. If not, reach out through the platform’s messaging or call option. Sometimes, tracking may pause if the carrier has poor network coverage or hasn’t activated GPS. If issues persist, contact PTTR support.

Yes, shipments listed or accepted on PTTR do involve payment—either by the broker or shipper, depending on the agreement. All rates and payment details are visible before confirmation. PTTR does not charge hidden fees, and every transaction is recorded for transparency. If you’re a carrier, you’ll see what you’re getting paid.

Once your load is active, you’ll find the tracking code in the shipment details section of your dashboard. Just go to “Active Loads” or “In Transit” shipments, click the specific load, and the tracking ID or live status will be displayed there. If you're a broker or shipper, this code helps you monitor movement and delivery updates in real time.

Once your 3-month promotional period ends, your account will automatically switch to the standard membership pricing based on your role (carrier, broker, or shipper). You’ll still have full access to all features, and you can cancel or adjust your plan anytime. There are no long-term contracts or penalties. We believe in earning your trust, not locking you in.

No worries! Just click on “Forgot Password” on the login screen. You’ll receive an email with a secure link to reset it. If you don’t see the email, check your spam folder. Still having issues? Contact our support team, and we’ll help you reset it safely. For security reasons, we don’t store or share passwords, but we’ll make sure you regain access quickly without hassle.

Not at all. While frequent logins help you stay on top of new loads or updates, PTTR doesn’t require daily logins. Your saved filters, load preferences, and bidding history are securely stored. When you log back in, everything will still be there. However, staying active may help you respond faster to high-paying opportunities, especially with private bids or hot loads.

Currently, PTTR subscriptions are billed on a monthly basis, but we are working on rolling out annual plans soon. An annual subscription will come with added savings and benefits for long-term users. If you're planning to use the platform consistently, it's a great option to consider once available. Stay tuned for updates—we’ll announce it on your dashboard and via email.

Absolutely. If you want to explore how PTTR LoadBoard works before committing, you can request a live demo from our team. We’ll walk you through all key features, including load posting and more. It’s the best way to see exactly how our platform can simplify your daily operations and whether it's the right fit for your business.

PTTR’s app will remind and guide you if you forget to update manually, and the geo-fencing feature helps auto-trigger updates based on your physical location. So, if you’re arriving at pickup or delivery spots, the system will prompt you or even log it for you, depending on settings. This helps maintain accurate timelines without relying completely on manual updates.

They’re not the same. A dispatch service acts as a middleman who finds and manages loads for you, usually taking a fee or percentage. A load board, like PTTR, gives you direct access to loads posted by brokers and shippers. You control which loads to accept and when to run. It’s more hands-on, but also more cost-effective.

Absolutely. PTTR uses encrypted systems and follows strict data protection protocols to keep your information secure. Whether you’re a broker, shipper, or carrier, your business details, load data, and payment preferences are stored securely. We also prevent duplicate signups using the same email and verify all users through FMCSA integration to avoid fraud.

Yes. Our app sends real-time notifications when a payment is marked as received or completed. You’ll also see updated status changes inside your dashboard, so there’s no need to chase down confirmations. This makes payment tracking more transparent for both parties, helping reduce delays, disputes, and confusion.

You can view our Truckstop load board reviews across platforms like Google and TrustPilot. We are proud to be trusted by brokers, carriers, and shippers across North America. Our user testimonials can give you an honest look at the PTTR experience. If you're already a user, we’d love to hear your feedback too.

If you enter an inactive or invalid MC number during signup, PTTR’s integration with FMCSA will detect it immediately and block account creation. Only verified, active MC and DOT numbers can register on the platform. This ensures safety and credibility across our network, so you can trust the people you do business with.

Updating your payment method is easy. Just log into your PTTR account, go to the “Billing” section, and update your card details or payment preferences. Your changes will take effect immediately for the next billing cycle. We’ll also notify you of any failed payments or upcoming renewals to avoid interruption.

Once a load request is accepted, you’ll get access to contact information for the broker or carrier involved. PTTR makes it easy to communicate through secure in-platform messaging or direct contact options. Whether you're confirming a pickup time or checking on location, you’ll always know how to reach the other party involved.

Yes! PTTR is a fully cloud-based platform accessible 24/7 from anywhere—whether you're using our app or web of trucking load boards in the USA or outside. All you need is an internet connection and a device (smartphone, tablet, or computer). Our mobile-responsive design ensures you get the same powerful features across all devices.

Yes, you can cancel your PTTR membership at any time. Just head to your account settings and select the cancellation option. While you’ll retain access for the duration of your current billing cycle, you won’t be charged again afterward. We don’t lock you into long contracts or complicated cancellation procedures to provide flexibility and transparency for every user.

If you lose access to your email or forget which one you used, contact our support team. For security, we’ll ask for basic verification info (like your MC number or business details) to help locate your account. Once verified, we’ll help you reset credentials or update your login email. Your data stays secure, and we’ll ensure you're back online fast without losing account history.

Absolutely. We offer memberships for businesses that function as both brokers and carriers. You’ll get access to both dashboards and tools from a single account. This is ideal for companies managing their own fleet while brokering out additional freight. It’s more efficient and cost-effective than maintaining two separate profiles.

Each user needs their own login for security and tracking purposes. We allow multiple users under one business, but each must have a unique credential. Carriers and brokers can add as many team members as needed, with a small additional fee per user. This ensures accountability and helps keep every action logged.

No, there’s no cap. Brokers can post unlimited loads, and carriers can bid on as many as they want. The platform is designed to encourage high-volume operations without artificial restrictions. Whether you’re managing five trucks or five hundred, PTTR scales with you, so your growth isn’t held back by platform limitations.

Both! PTTR works for everything from short city hauls to cross-country deliveries. Our smart filters let you find or post loads based on radius, route, and duration. Whether you're handling intra-city loads or planning a multi-state delivery, the platform adjusts to your operational style. That flexibility helps carriers stay busy and brokers meet tight delivery windows.

Yes, you can—but you’ll need to subscribe to our Combo Membership. PTTR understands that some businesses operate as both brokers and carriers, so we’ve built a flexible plan just for you. Instead of juggling two separate accounts, the Combo Membership gives you access to both dashboards with full functionality.

No problem. You can easily edit or void invoices directly from your dashboard. Just open the invoice in question, make the necessary changes, and resend it to the recipient. If payment has already been initiated, PTTR allows you to add a note or make corrections. The platform keeps a full audit trail, so both parties can stay informed with transparent updates.

No worries—PTTR lets you post specific load requirements, including temperature control or special handling. You can filter carriers by equipment type (like reefers) and certifications. If it’s time-sensitive or fragile, you can mark it accordingly and even send the request to your preferred or verified carriers through our private bidding system.

Absolutely. Every invoice you create on PTTR can be downloaded as a PDF or printed for your records. Whether you're filing for taxes, doing accounting, or just need a paper copy, we make it easy to export clean, professional documents in seconds. You’ll find the option under each invoice in your “Billing” section—fully organized by date and status.