Frequently Asked
Questions
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What is PTTR?
PTTR is a truck load board designed to connect Brokers with carriers, making the logistics process more efficient and straightforward.
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What benefits does PTTR offer to carriers?
Carriers can browse available loads that fit their routes and capacity, helping them maximize their time and reduce idle periods.
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How do I get the PTTR app?
Simply go to the Apple App Store or Google Play Store, search for “PTTR,” and download the app to get started.
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How do I find available loads?
Use the “Search Loads” feature and select criteria like Origin, Destination, Equipment Type, Load Type, Length, Weight, Date Range, and more.
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Can I set up alerts for new loads?
Absolutely! Set up notifications to alert you when new loads matching your preferences are posted.
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Can PTTR help me find dedicated routes?
Yes, PTTR helps with dedicated routes. Specify your needs when posting or searching for loads.
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What are the requirements for carriers to join PTTR?
Carriers need a valid MC / USDOT number and insurance coverage. Apply through our website for more information.
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How do I bid on a load?
Browse the available loads, select one you’re interested in, and place your bid through the load details page.
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What are the steps to haul a truckload?
Search for Loads: Use the PTTR Load Board to find loads that fit your equipment and route.
Review Load Details: Check the specifics, including pickup and delivery locations, rates, and any special instructions.
Contact the Shipper or Broker: Reach out to confirm details and secure the load.
Confirm Load: Finalize agreements and confirm the load with the posting company.
Pickup and Delivery: Transport the load according to the agreed terms.
Submit Invoice: After delivery, submit your invoice for payment based on the agreed terms.
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How can PTTR help Brokers?
Brokers can find carriers more quickly, manage load postings easily, and negotiate rates, all while optimizing freight deliveries and reducing empty miles.
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How do I post a load?
Once logged in, head to the “Post a Shipment” section, fill out the details about your load, and submit it. Your load will then be visible to carriers.
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What information do I need to post a load?
You’ll need to provide load type, weight, dimensions, equipment type, pick-up and delivery locations, and any special instructions or requirements. And You can track your loads with PTTR one in real time
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Can I edit or remove a load posting?
Yes, you can modify or delete load postings from the “Shipments / My Shipments” section of your account.
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What if I need to cancel a load after it has been posted?
To cancel a posted load, go to the “My Shipments” section, select the load, and follow the cancellation instructions.
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How can I increase the visibility of my load postings?
Provide detailed information, competitive rates, and clear requirements to make your postings more attractive to carriers.
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Can anyone post anything on PTTR Load Boards?
Not everyone can post on PTTR Load Boards. Typically, only registered and verified brokers, and shippers can post loads to ensure the integrity of the listings.
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What if I need to change the weight or volume of a load after posting?
Modify the load details by accessing the “My Shipments” section and updating the details as needed.
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Can PTTR handle less-than-truckload (LTL) shipments?
Yes, PTTR supports LTL shipments. Just specify the details in your load posting.
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Can I use PTTR on my mobile device?
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How do I get the PTTR app?
Simply go to the Apple App Store or Google Play Store, search for “PTTR,” and download the app to get started.
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How often is load information updated?
Load information is updated in real-time, so you always see the most current listings and status.
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How do I view my billing history?
Go to the “Billing” section in your account settings to review past invoices and payments.
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How do I update my account information?
Update your details in the “Account Settings” section of your profile.
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What are PTTR’s customer support hours?
Our support team is available Monday to Friday, from 9 AM to 6 PM (PDT).
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How do I get in touch with PTTR support?
Email us at support@pttrloadboard.com or call +1 (888) 706-7013 for assistance.
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How can I give feedback or make suggestions?
Use the “Feedback” option in your account or email feedback@pttrloadboard.com with your thoughts and suggestions.
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How does PTTR handle user feedback?
We review feedback regularly to improve our platform and address any user concerns or suggestions.
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What if I suspect fraud?
Report any suspicious activity to our support team immediately so we can investigate and address the issue.
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Can I have multiple accounts for my company?
Yes, you can add/set up multiple accounts for different users within your company, each with its own login details.
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How do I add a new user to my company account?
In the “User Management” section of your account settings, you can add new users by creating new credentials. Each new user can be added for $19.99.
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How do I remove a user from my company account?
Go to the “User Management” section, select the user you want to remove, and follow the instructions to delete their access.
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How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password through your email.
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What are the advantages of using PTTR over other load boards?
PTTR offers real-time updates, a user-friendly interface, detailed tracking, and robust support to enhance your logistics experience.
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How do I manage multiple accounts for different divisions?
Each division should have its own account. For streamlined management, contact support for options.
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How can I stay informed about updates and new features?
Subscribe to our newsletter, follow us on social media, or regularly check our website for the latest updates and feature releases.
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Can I use PTTR from different devices?
Yes, PTTR is accessible from any device with internet access, including desktops, tablets, and smartphones.
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How can I request a credit or refund?
Contact our support team with your request and relevant details for credit or refund inquiries.
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What if I need to cancel a load?
Follow the cancellation process in your account and notify the involved parties to minimize disruptions.
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What should I do if I experience technical issues with the app?
Report the issue to our technical support team with details of the problem, and we’ll work to resolve it as quickly as possible.
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How do I access training materials for using PTTR?
Check the “Start-up Guides” section on our website for tutorials, webinars, and other resources to help you get started.
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How do I manage multiple shipments at once?
Yes, PTTR’s platform lets you handle and track multiple shipments from your dashboard.
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What load tracking features are available?
PTTR offers real-time tracking, status updates, and estimated delivery times for your shipments.
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How are Brokers and carriers verified?
We verify users through documentation and background checks to ensure credibility.
