PTTR Load Board | Privacy Policy

PTTR Loadboard (“PTTR Loadboard,” “We,” “Our,” “Company,” or “Us”) understands the importance of securing your private information. Our freight management company provides services for carriers and brokers via our website and customer service channels. To provide you with the best services, we collect, store, record, use, share, and handle your personal information. Please read our privacy policy stated below to find out how we collect, use, and disclose your information.
“You,” (“your company,” “Customer,””User,” agree to our collection and use of your personal information as described in Our site’s Privacy Policy by visiting our website or utilizing any of our corporate services. This Privacy Policy may be changed by PTTR Loadboard at any time and without previous notification. Effective date of the new policies, along with any modifications to the policy can be accessed on this website page in future.

1. Information We Collect

The service providers, advertisers, and partners gather information from the platform, services, or digital channels.

1.1. Information You Share

We may collect information that you input on the registration portal, on the broker, carrier, or combo user dashboard, live chat, and all other sections or functionalities of the platform. This can include, but is not limited to:

1.1.1. Identification Data:

This includes information such as full name, role, company name, address, email address, phone number, user ID, or login credentials.

1.1.2. Interaction Records:

This includes message content, your contacts in the Private Network, shipment information, communication timestamps, methods of contact (e.g., email, chat, phone), and any files or information uploaded.

1.1.3. Financial and Commercial Information:

This includes billing details, payment history, invoicing data, transaction amounts, tax identification numbers (TIN or EIN), and payment methods.

1.1.4. Internet Or Other Online Activity:

Data regarding your browsing behavior, usage patterns, IP addresses, search queries, interactions with PTTR Loadboard’s website, platform features, and online services.

1.1.5. Geolocation Data:

Apart from the location-based information you enter on the site or share through any of our service means, PTTR Loadboard also has the right to obtain the physical location of the user’s computer or device (such as IP address or GPS coordinates).

1.1.6. SMS Notification Charges:

PTTR Load Board offers SMS notifications to keep users informed about key updates and logistics activity, including load statuses, alerts, and essential platform communications. Standard message rates, as determined by your mobile carrier, may apply for each SMS notification. By opting in, users agree to receive these messages and accept any associated charges. PTTR is not responsible for any fees incurred.

1.2. Information from Automated Methods

While you use our Platform, we may use automated tracking technologies to gather and/or aggregate information about how You use our platform or relevant services. Among the categories of information gathered are, but are not restricted to:

1.2.1. Technical Data:

IP Address: Your unique Internet Protocol address, which identifies your device on the network.
Browser Information: The type, version, and settings of the web browser you are using (e.g., Chrome, Firefox, Safari).

1.2.2. Usage Data:

Session Data: The date and time you access the website, how long you stay on each page, and the actions you take (such as clicks, scrolls, and form submissions).
Page Interaction: The specific pages you visit on our site, including time spent per page and interactions with various site elements like buttons, images, or videos.
Referring URL: The address of the website that directed you to our site (i.e., the referring page or search engine).

1 Data Retention Policy

PTTR Load Board securely retains user data for a period of up to 12 months, allowing us to maintain service quality, enhance platform functionality, and fulfill legal obligations. Once data surpasses this retention period or is no longer required, it is securely deleted or anonymized to protect user privacy. Users can request data review, modifications, or deletion in line with applicable laws. For questions regarding data storage and retention, users are encouraged to reach out to PTTR’s support team.

2. Credit Score / Days to Pay Clause

The PTTR Load Board provides carriers with access to brokers’ credit scores and Days to Pay (DTP) data, offering insights into financial reliability and payment history to support informed decision-making. This helps carriers assess broker trustworthiness and reduce business risks.

Please note, the credit scores and DTP data are provided by a third-party service. PTTR is not responsible for the accuracy of this information and cannot make changes or address disputes. Users should contact the third-party provider directly for any updates or concerns regarding the data.

3. PIPEDA Policy

PIPEDA, or the Personal Information Protection and Electronic Documents Act, is Canada’s federal privacy law governing the handling of personal information by private sector organizations. For PTTR, compliance with PIPEDA is crucial to protect user data and maintain trust with Canadian customers. This policy mandates PTTR to ensure transparent data practices, secure storage, and control over how personal information is collected, used, and disclosed. Adhering to PIPEDA helps PTTR uphold privacy rights, avoid regulatory issues, and build confidence with its users by prioritizing their data security and privacy.

1.2.3. Cookies and Tracking Technologies

Cookies: These are the small data files placed on your device (mobile or PC) to track your browsing activity, preferences, and session information.
Web Beacons and Pixels: Transparent images embedded in web pages and emails used to track user behavior, including the number of views of specific content and email engagement.
Local Storage and Session Storage: To provide a more customized experience, remembering preferences and for faster loading times to be facilitated, various methods of storing data in your browser are relied on.

Data Collection

When you interact with the PTTR platform, we collect information about your usage, referred to as “Usage Information.” This includes details such as device type, IP address, access times, approximate location (via IP), and browsing activity. PTTR uses this data to improve the platform’s performance, ensure security, and provide tailored notifications or recommendations. Any information collected through cookies or automated technologies is anonymized and aggregated to ensure privacy.

Managing Cookies

As per compliance with regulations such as GDPR and CCPA, we give users the right to manage and control their preferences. However, please note that doing so may hinder the functionality of our services.

To Control or Remove Cookies

Find the settings option in your internet browser, which can usually be found labeled “Privacy” or “Security.”
Search for the part that says “Cookies” and have a look through the various options that are possible for cookies.
It is possible through most browsers nowadays either to completely disable cookies or clear them after each session, or disallow specific websites from using cookies.

Deactivating Web Beacons or Pixels

You might be able to stop web beacons by changing email configurations within your email program to forbid the display of images.
Besides that, blocking programs and browser extensions would assist in blocking pixels as well as beacons.

Clearing Local and Session Storage Memory

Select your browser’s developer tools (it’s usually listed under the “More Tools” or “Developer Tools” tab).
Disable or modify what you don’t want in the ‘Application’ tab under local storage and session storage, so any remaining saved preferences/settings will be wiped clean.

Cookies and Similar Technologies

PTTR uses cookies, web beacons, and similar tools for analytics and functionality. These technologies track platform interactions, device details, and performance metrics, helping us compile statistics, detect fraud, and improve user experience. Users can manage their cookie preferences through browser settings, though disabling certain cookies may limit platform functionality.

Targeting and Advertising Cookies

PTTR partners with third-party services, such as Google AdWords and Facebook Pixel, to display relevant advertisements and track their effectiveness. These tools may collect data like ad clicks and order placements. This information enables PTTR to tailor marketing efforts and enhance ad relevance for users. For more details, users are encouraged to review the privacy policies of these services.

By using PTTR, users agree to the collection and use of data as outlined. PTTR maintains high standards of data security and privacy while utilizing insights to optimize platform features and user experience.

Device Specific Restrictions

To manage permissions on your mobile device, navigate to your privacy or cookie settings. Adjust preferences as needed to control technology use on our platform. Regularly reviewing and updating these settings is recommended, as disabling certain features may impact your browsing experience.

1.3. Information Collected for Brokers Members

We may collect specific data relevant to brokers to facilitate freight management, communication, and compliance. This includes:

Business Identification: Broker name, company registration number, DOT number, and business address.
Contact Information: Name, email ID, cellular or telephone number of representatives.
Financial Information: Tax identification numbers, payment information, and invoice data.
Operational Data: Shipping choices, insurance certificates, and brokerage licensing details.
Platform Usage Data: Information about load searches, booking history, and dashboard interactions (all included).

1.4. Information Collected for Carrier Members

We gather specific information from carriers to support load matching, route optimization, and safety compliance. This includes:

Carrier Identification: Carrier name, DOT number, MC number, and vehicle registration details.
Drivers Information: The load drivers’ names, license numbers, ELD data, and contact information for communication between us and the broker members.
Equipment and Fleet Details: Vehicle type, load capacity, equipment certificates, and inspection history.
Financial Details: Bank details for payments, invoicing information, and tax identification numbers.
Tracking and Geolocation Data: GPS coordinates, route data, and real-time tracking for active loads.
Platform Usage Data: Data on dashboard use, load availability, and trip history for service enhancement.

Note: If you have opted for Combo Membership, then both Broker Membership and Carrier Membership are applicable to you—making you a dual member.

2. Use of Information

2.1. General Users

The below clauses state why we collect, hold, use, and disclose the personal information you share manually or through automated means:

To provide you with access and usage of our online dashboard.
To verify you and/or your company.
To register you on our platform and enable you to find carriers, search trucks, search loads, post trucks, post loads, maintain the private network, track shipments, use rate viewer and also other
tools and various other features on the platform.
To personalize your dashboard interface, suggest appropriate loads, and provide a communication flow that is absolutely streamlined between brokers and carriers.
To contact you so that we’re able to communicate information regarding our business, any support requests, or any other inquiries.
To maintain internal records and for administrative, billing, and invoice purposes.
To perform analytics (including profiling on our website), conduct market research, support business development and planning, and drive product development, including enhancing and managing our business operations, related applications, and social media platforms.
To advertise and market our services, send promotional information regarding events, experiences, and other information that may be of interest to you.

2.2. Use of Information for Carrier Members

We use or hold the collected carrier information for the purpose stated below:

2.2.1. Load Matching and Route Optimization

The details of your fleet(regardless of size), vehicle types, and load capacity enable the site to find suitable freight loads. The route information and real-time geolocation data are always in utilization to assign loads optimally.

2.2.2. Safety Compliance and Monitoring

The details of the driver and also the vehicle (Including ELD data, license numbers, and inspection history) may be used to adhere to verification compliance with US federal and state regulations.

2.2.3. Transaction and Payment Management

The financial details, such as bank account information, invoicing details, and tax identification numbers, are used to process payments for completed loads.

2.2.4. Real-Time Load Tracking and Communication

Your GPS data and real-time tracking information to monitor and share the progress of active shipments with the carrier and broker to stay informed about delivery statuses, delays, or any issues during transit.

2.3. Use of Information for Brokers

We use or hold the collected information for the purpose stated below:

2.3.1. Freight and Load Matching

Broker-related data such as company registration, DOT number, and operational preferences are used to suggest the most relevant carriers for your loads based on their available capacity, route preferences, and operational standards.

2.3.2. Verification

We use your personal and business information to check the legitimacy and compliance with the industry standards (both present and future) on our platform.

2.3.3. Transaction and Payment Management

The financial information, including invoicing details, tax identification numbers (TIN or EIN), and payment methods, is used to process payments for services rendered and completed loads.

2.3.4. Communication and Coordination with Carriers

Your contact information (such as email, phone number, and other communication channels) may/might be used as a reference to interact directly with carriers or brokers.

3. Disclosure of Personal Information to Third Parties

We may share personal information with the following third parties:

Employees, Contractors, and Related Entities: To support our internal operations and services.
IT Service Providers: Including data storage, web hosting, and server providers.
Marketing and Advertising Providers: For promotional and advertising purposes.
Carriers and Brokers: If you are a broker, we may share your information with carriers to facilitate deliveries. If you are a carrier, we may share your information with shippers to fulfill orders. If you are a customer receiving shipments, we may share your information with carriers delivering goods to you.
Professional Advisors: These include legal, financial, and insurance advisors, auditors, bankers, and insurance brokers.
Payment Processors: To enable transactions and payments.
Business Partners: Including current or potential agents, collaborators, or partners.
Sponsors or Promoters: Of any promotions, contests, or competitions we may organize.
Business Transactions: In the course of a business merger or transfer of assets, our Company has the right to transfer your information as part of such transactions.
Data Collection and Processing Providers: Including analytics services and third-party cookies.
Authorities and Legal Entities: PTTR Loadboard may be required to disclose personal information to authorities, law enforcement, government agencies, or other legal entities under certain circumstances. We may share information as mandated by law, in connection with litigation, or for matters related to national security, including:
1. Compliance with Legal Processes: To adhere to valid legal processes, including subpoenas, court orders, search warrants, or as otherwise permitted or required by law.
2. Emergency Situations: Whenever an individual’s life, health, or security is threatened in an event of an emergency.
3. Special Cases: As permitted by applicable law, when we believe it is necessary to investigate, identify, or take preventive action in situations involving potential harm, fraud, abuse, or illegal activity. This may include actions to protect you, others, or our rights and property or to address a threat of harm or interference with our operations.

Google Analytics and Advertising Features

We have enabled Google Analytics Advertising Features to help our tech team, and others understand and analyze how users interact with our website. Both We and Third Party entities have access to use your first-party cookies (such as the Google Analytics cookie) and other first-party identifiers in your browsers, along with Third Party cookies (such as Google advertising cookies) and any other Third Party identifiers. These cookies and identifiers collect technical and usage data about your interaction with our site.

You can pause or completely stop the use of Google Analytics Advertising Features through the Google Analytics Opt-out Browser Add-on, which you will find available here. To opt out of personalized advertising on the Google content network, change the settings at Google’s Ads Preferences Manager here.

To understand how Google uses data when you interact with third-party websites and apps, please refer to Google’s Privacy & Terms here.

Overseas Disclosure

PTTR Loadboard has the right to save Personal Information and Automated Information in the United States of America. We also firmly ensure full compliance with international data protection laws, such as GDPR. In order to ensure the confidentiality of the personal information collected from users in the EU/EEA, we make use of protective measures such as standard contractual clauses (SCC).
Please be aware, though, that nations outside of our own may implement data protection laws that differ from those in your own, and we cannot be held responsible for this in any way. We also do not give any personal information to third parties for their independent use.

4. Your Rights and Control Over Information

4.1. Your Choice

To practice these rights, we suggest that users carefully read our Privacy Policy clauses. By providing PTTR Loadboard with personal information, you give us permission to collect, store, use, and disclose that information as described in this Privacy Policy. While providing personal information is not mandatory, please be aware that failure to do so may affect our ability to properly cater to your needs.

4.2. Information from Third Parties

If we receive personal information about you from a third party, we will treat that information as mentioned in our Privacy Statement. If you are submitting personal information about any other identity, be it a business or a person, you pledge that you have obtained their consent to provide that information to us.

4.2.1 Third-Party Integrations and Information Sharing Policy for PTTR

Third-Party Integrations: When accessing PTTR services integrated with third-party platforms, certain data may be exchanged. These providers operate independently, and their usage of personal information may differ from PTTR’s practices. PTTR does not control these external parties, so users should carefully review their privacy policies.

Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction. PTTR requires any buyer to adhere to the established privacy policy to protect user information.

Affiliates and Subsidiaries: PTTR may share personal information with its affiliates and subsidiaries for service delivery and improvements. Employees, contractors, and agents of these entities are obligated to maintain confidentiality and use personal information in compliance with PTTR’s privacy policy.

4.3. Opt-Out and Unsubscribe

If you do not want to receive marketing communications from us or would like to unsubscribe from our email database, communicate that with us at info@pttrloadboard.com or call us at +1 (888) 706-7013.
Another way to opt out is to use the unsubscribe link shared in any of the marketing emails we send you.

4.4. Access to Personal Information

You have the right to request access to the personal information we hold or collect about you. However, the company has the right to charge a reasonable administrative fee to share this information.
In certain situations, we have the legal allowance to refuse access to your information, and if this occurs, we will inform you of the reasons for our refusal. It’s needless to say that for our customers, we uphold the greatest regard for your privacy. That’s why we may share information in an alternative format if possible.

4.5. Correction of Personal Information

If for some reason you think that the personal information PTTR Loadboard collects, uses, and holds is inaccurate, incomplete, outdated, or misleading, please contact us using the details below. Our team will initiate reasonable steps to correct the information as appropriate. However, in certain cases, we may be legally permitted to decline your request for correction. If we cannot make the correction, we will inform you of the reasons and provide information about how you can challenge our decision.

5. Complaints

If you want to lodge a complaint regarding how we handle your personal information, please contact us with full details of your complaint. Our team will investigate and respond in writing. At a certain time, you will be provided with the outcome of our investigation and will be asked to state the actions we will take in response to your complaint. If you are unsatisfied with our response, you have your due right to file a complaint with the Federal Trade Commission (FTC) in America.

Note: PTTR Loadboard does not discriminate against the users who use the site, personalized dashboards, customer service, or any of our related services, as per the applicable law, to
enforce your liberties.

6. Security

PTTR Loadboard takes commercially reasonable precautions and follows the best data security measures to protect your Personal Data collected from our platform or through any of our mediums in our possession from loss, misapplication, unauthorized access, revelation, modification, or destruction. However, any type of information or data shared through personal or automated means stored with any method or transmitted is 100% secure or error-free on the Internet.

We are open to hearing from you more secure ways to share sensitive information. Please note that anywhere you input Your passwords, ID numbers, or other information on this site, it is your responsibility to protect them. We suggest withholding the Sensitive Information from yourself and the trusted people and logging out of any accounts you access after your sessions.

State Consumer Privacy Provisions for PTTR

Compliance with State Laws: PTTR adheres to privacy requirements outlined in laws such as the California Consumer Privacy Act (CCPA),

Personal Information Categories Collected: PTTR gathers personal data as detailed in its privacy policies, including consumer interactions, analytics, and automatic data collection methods like cookies.

Legal Disclosures at PTTR

PTTR complies with legal requirements to disclose personal information under valid judicial or administrative orders such as subpoenas or warrants issued by U.S. law enforcement. When permitted, PTTR aims to notify individuals or customers before disclosure to allow objections, typically via email. Exceptions include cases with court-issued non-disclosure orders, where users are informed once the restriction expires.

In emergencies involving imminent danger, PTTR may share data with law enforcement to prevent harm, evaluated case by case. Users should consult relevant account holders for additional policies on legal requests.

7. Personal Data Retention

We retain your personal information for the time necessary to achieve the purposes outlined above, except where a longer period is required by law. This includes the need to store your information and data in order to fulfill your requests for products and services, interact with you, nurture our commercial relations, and improve our services. It is also retained in order to achieve compliance, safety, and security that are in line with our policies. When this relationship is terminated, we may retain personal data about you for these purposes in our systems: honoring residual duties of the contract, assisting in new recruiting, demonstrating our performance, and advising regarding useful products and services. If you want to learn more about the data retention duration or want to delete it, do contact us at info@pttrloadboard.com.

8. Children’s Policy

Children under the age of sixteen should not use this website. No one under the age of sixteen shall use this website to submit any information to us without adult guidance. We don’t intentionally gather personal information from minors younger than sixteen. Do not access, utilize, or divulge any information on the website or through any of its features if you are younger than sixteen. Should we find out that we have physically collected information from a user under the age of 16 we shall remove any personal data we discover we have obtained or collected without the agreement of the child’s parents. We may also take appropriate measures, which may include closing accounts of users whom we believe are underage and restricting future access.

We would appreciate it beyond measure if you could inform us by sending us an email at info@pttrloadboard.com or giving us a call at +1 (888) 706-7013 if you think we may have any information from or about a child under the age of sixteen.

Sources and Purposes: Data is sourced directly from consumers, service providers, social networks, and analytics platforms. Collected information is used to improve services and enhance user experiences.

California Eraser Law Compliance: California residents under 18 can request the removal of content they’ve posted. PTTR will anonymize or remove such content where feasible, though complete removal from all platforms cannot be guaranteed.

9. Disputes

If you decide to visit the Sites, your visit and any privacy-related dispute will be exercised over this Privacy Statement that applies to each Site, including any clauses pertaining to governing law, jurisdiction, or venue, liability limitations, arbitration, and dispute resolution.

10. Amendments to the Privacy Policy

We may amend this Privacy Policy to offer clarification or notification of changes to our practices. If any amendments are conducted, we will notify you by posting the information on the Site, sending you an email, or allowing you to access your account on the Site within 30 days of significant updates made. You acknowledge that this Privacy Policy, as updated, governs your use of our Sites and any privacy disputes that may arise from using them on or after the effective date of any such amendment.

11. Get in Touch with Us

If you would like us to amend the information we have on you or your choices, or if you have any questions or feedback concerning the Privacy Policy stated on this web page, please send an email to info@pttrloadboard.com, give us a call at +1 (888) 706-7013.

Writer’s Note:

The highlighted information is to be discussed and collected from the client to ensure accuracy.

12. Advertising Data Use Policy

PTTR Load Board values user privacy and transparency in advertising data use. Advertisers provide essential information, including business name, contact details, and ad content, solely for promotional
purposes within the PTTR platform. PTTR does not share or use user data for third-party advertising beyond the platform’s ecosystem. Advertisers are responsible for the accuracy and legality of their ad
content. This policy supports data protection and ensures that advertising on PTTR Load Board remains safe, user-focused, and compliant with privacy standards.

13. User Rights Policy

PTTR Load Board is committed to respecting user rights regarding their personal data:

Access and Correction: Users can request access to their personal data and update or correct any inaccuracies as needed.

Data Deletion: Users may request deletion of their data, subject to operational and legal requirements (e.g., retaining financial records for compliance).

Opt-Out Options: Users have the flexibility to opt out of marketing communications and location-based services at any time.

This policy empowers users with control over their data while ensuring compliance with regulatory standards.

14. Data Sharing Policy

PTTR Load Board takes user privacy seriously while ensuring functionality across the platform. User data is shared in the following limited contexts:

Payment Processors: To facilitate invoicing, payments, and financial transactions securely.

IT Service Providers: Trusted partners who support platform infrastructure and functionality.

Legal Authorities: If required by law, PTTR may disclose data to comply with regulatory obligations or legal processes.

For advertising purposes, any shared data is anonymized, ensuring that it is used exclusively within the platform and does not compromise user privacy.

California Privacy Rights: Shine the Light Law

California residents who have shared personal information with PTTR have the right, under California Civil Code §1798.83, to request details about any personal information disclosed to third parties for direct marketing purposes during the prior calendar year. This includes categories of information shared and the names of the third parties.

To submit such a request, include “Your California Privacy Rights” in the subject line with your name and mailing address, and send it via email or postal mail to the contact information provided in PTTR’s Contact Us section.

15. Data Collection Policy for Tracking and Geolocation

At PTTR, we prioritize transparency and efficiency in our services. To enhance functionality and deliver tailored user experiences, we collect geolocation data through GPS and IP-based technologies. This data is gathered when users interact with features such as Tracking, Nearby, or PTTR Map. The information enables us to provide precise location insights, optimize routes, and support location-based functionalities, ensuring seamless service delivery. Rest assured, all data collection adheres to strict privacy and security standards to protect user information and comply with relevant regulations.

16. Non-Discrimination Assurance:

PTTR ensures no consumer will face discrimination for exercising their rights under state-specific privacy laws.

This policy reflects PTTR’s commitment to privacy and compliance with regional regulations.

Privacy Policy